Effective Date: 01 May 2026
Last Updated: Jul 1, 2026
Website: https://hindustandrones.io
Hindustan Drone Services Private Limited, referred to in this Privacy Policy as “HDSL,” “we,” “us,” or “our,” operates a technology-enabled Drone-as-a-Service platform connecting customers, farmers, enterprise clients, drone operators, field agents, business partners, experts, and other authorised participants.
This Privacy Policy applies to personal data collected through the HDSL mobile applications, websites, customer-support channels, communications, booking interfaces, forums, operational systems, application programming interfaces, drone-service workflows, and related digital or offline services collectively referred to as the “Platform.”
By accessing or using the Platform, submitting information to HDSL, creating an account, requesting or performing a service, participating in a forum, or otherwise interacting with us, you acknowledge that your information may be collected and processed as described in this Privacy Policy and in accordance with applicable law.
This Privacy Policy does not create contractual rights beyond those required under applicable law. HDSL reserves the right to determine and modify the technical and operational means through which the Platform and its services are provided.
Depending on your role, use of the Platform, permissions granted, and services requested, HDSL may collect the following categories of information.
We may collect your name, mobile number, email address, profile photograph, postal or business address, date of birth where required, preferred language, user category, organisation details, and emergency-contact information.
For drone operators, field agents, partners, employees, or other verified participants, we may also collect government-issued identification, tax details, pilot licences, certifications, drone registration or UIN information, training records, employment or engagement details, and other verification documentation.
We may collect account identifiers, login information, OTP verification records, user roles, account settings, communication preferences, authentication logs, device verification details, and information necessary to prevent unauthorised account access.
Passwords, where used, are intended to be stored in a protected form. Users remain responsible for maintaining the confidentiality of their credentials and for all activity conducted through their accounts, except where otherwise required by law.
The Platform may collect approximate or precise location information when necessary to:
Location may be collected from the user's device, information entered by the user, maps, geofencing tools, drone systems, field agents, operators, partners, or service records.
Background location will be collected only if enabled in the relevant version of the application and required for an active operational purpose.
Users may control device permissions through their device settings. Denying location permission may prevent or materially limit booking, farm mapping, operator matching, navigation, job tracking, service verification, or other location-dependent features.
We may collect service location, field boundaries, crop type, crop cycle, sowing date, acreage, proposed treatment, service category, chemicals or agricultural inputs, booking date, preferred schedule, job instructions, service history, completion status, acknowledgements, ratings, reviews, disputes, and supporting evidence.
For non-agricultural services, we may collect property, infrastructure, inspection, survey, mapping, imaging, surveillance, asset, or project information required to evaluate or perform the service.
HDSL may process drone model and identification details, pilot information, asset information, flight and mission logs, GPS tracks, operational telemetry, service records, inspection data, photographs, videos, field imagery, mapping outputs, crop-health indicators, NDVI or multispectral data, measurements, incident records, and service-completion evidence.
Such information may include:
Ownership and permitted use of particular service outputs may also be governed by the applicable booking terms, enterprise agreement, partner agreement, statement of work, or other written contract.
We may collect billing details, transaction identifiers, payment status, invoice details, taxes, refunds, commissions, incentives, payouts, bank-account details, IFSC codes, UPI identifiers, and related financial records.
Payments may be processed by independent payment service providers. Unless expressly stated otherwise, HDSL does not directly store complete payment-card numbers, CVV values, payment passwords, or online-banking credentials.
We may collect IP address, browser type, device model, operating system, app version, network information, device identifiers, session information, access logs, crash reports, diagnostics, security events, and information regarding interactions with the Platform.
We may collect calls, call recordings where legally permitted, support tickets, emails, messages, WhatsApp communications, forum posts, questions, expert responses, comments, reviews, photographs, videos, documents, and other information voluntarily submitted through the Platform.
Users must not upload information they are not authorised to disclose. HDSL may remove, restrict, review, preserve, or disclose user content where reasonably necessary for safety, moderation, legal compliance, investigation, or protection of the Platform.
HDSL may process information for the following purposes:
HDSL may generate aggregated, statistical, de-identified, or anonymised information and may use such information for analytics, planning, benchmarking, commercial development, research, platform improvement, or other lawful business purposes, provided that such information is not reasonably capable of identifying an individual.
The Platform may use artificial intelligence, machine learning, rules engines, analytics, or automated tools to support functions such as:
Such outputs may be generated from user, location, booking, farm, drone, imagery, transaction, device, and operational information.
Automated outputs are intended to assist service delivery and decision-making and may not always be accurate, complete, or appropriate for every circumstance. HDSL may require human review where operationally appropriate but does not guarantee human review of every automated output.
HDSL will not knowingly permit third-party AI providers to use personal data to train generally available foundation models unless such use has been authorised, appropriately disclosed, contractually permitted, and legally supported.
HDSL may disclose information where reasonably necessary to:
Relevant information may be shared among customers, drone operators, field agents, enterprise customers, partners, experts, support teams, or authorised personnel to arrange, perform, verify, complete, support, or resolve a service.
Only information reasonably required for the relevant interaction should be disclosed. However, users acknowledge that certain service details, names, locations, instructions, records, or communications may necessarily be visible to other participants.
Information may be shared with providers of:
Service providers may process data only for authorised purposes, subject to their contractual obligations, technical arrangements, and applicable law.
HDSL may preserve or disclose information where it reasonably believes disclosure is necessary to:
Information may be disclosed in connection with a merger, acquisition, investment, financing, restructuring, sale of assets, transfer of business, insolvency, due diligence, or similar corporate transaction, subject to appropriate confidentiality and legal requirements.
HDSL does not sell personal data as a standalone commercial product. This statement does not restrict permitted disclosures to service providers, platform participants, business partners, professional advisers, or parties involved in a corporate transaction.
Depending on the features used, the HDSL application may request access to:
The final permission list will depend on the released version of the application. HDSL will seek permissions through the applicable operating-system controls. Some features may not function if permission is denied.
HDSL may send transactional, operational, safety, customer-support, service, marketing, or promotional communications through calls, SMS, email, WhatsApp, push notifications, or other lawful channels.
Users may opt out of non-essential promotional communications using the unsubscribe or preference mechanism provided. Opting out of marketing will not prevent HDSL from sending essential account, booking, payment, safety, legal, or service communications.
HDSL intends to maintain reasonable technical and organisational safeguards appropriate to the nature of the information processed. These may include encryption in transit, access controls, role-based permissions, authentication controls, logging, monitoring, backups, environment segregation, secure development practices, vendor controls, and incident-response procedures.
No electronic system, transmission, database, application, or storage environment can be guaranteed to be completely secure. To the maximum extent permitted by law, HDSL shall not be responsible for unauthorised access resulting from circumstances beyond its reasonable control, user negligence, compromised credentials, third-party systems, malicious attacks, or events not reasonably preventable through commercially appropriate safeguards.
Users must immediately inform HDSL if they suspect unauthorised use of their account or compromise of their information.
HDSL may retain information for as long as reasonably necessary to:
Different categories of information may be retained for different periods.
| Data Category | Retention Period | Reason |
|---|---|---|
| Account and Profile Data | 7 years after account closure | Customer support, disputes, contractual obligations, fraud prevention, and legal claims. |
| Booking and Transaction Records | 8 years | Commercial records, audit trail, customer disputes, and contractual evidence. |
| Payment and Taxation Records | 8 years | Compliance with Indian tax, accounting, GST, and financial record retention practices. |
| Location and Route Data | 180 days (raw); 3 years (service-related location records) | Raw GPS data should be minimized. Location evidence tied to completed services may be retained for warranty, dispute resolution, and operational verification. |
| Drone Flight and Mission Records | 7 years | Operational traceability, safety investigations, customer disputes, insurance, and potential DGCA-related operational requirements. |
| Photographs, Videos, Mapping Outputs, and Operational Imagery | 5 years (or longer where contractually required) | Customer reference, repeat services, inspections, insurance claims, quality assurance, and legal evidence. Enterprise customers may specify different retention periods. |
| Call Recordings and Customer Support Records | 2 years | Quality monitoring, complaint handling, training, dispute resolution, and regulatory inquiries. |
| Security, Authentication, and Fraud Logs | 3 years | Cybersecurity investigations, fraud detection, incident response, and legal defence. |
HDSL may retain information for a longer period where required by law, court order, investigation, dispute, contractual obligation, or legal hold. Residual information may remain temporarily in backups, archives, logs, or disaster-recovery systems until overwritten or securely removed through ordinary retention cycles.
Users may request deletion of their HDSL account:
HDSL may verify the identity and authority of the requester before processing deletion and keep the record in pending deletion status for 30 days.
Account deletion is different from app uninstallation, account suspension, or temporary deactivation. Deleting the app from a device does not delete the user's account or associated information.
Upon a valid deletion request, HDSL will delete or de-identify personal data associated with the account, subject to information that must or may lawfully be retained for outstanding bookings, payments, refunds, payouts, taxes, accounting, fraud prevention, safety investigations, disputes, regulatory obligations, legal claims, or other legitimate purposes permitted by law.
Deletion may be deferred until active services, financial obligations, complaints, investigations, or legal holds are resolved. Certain operational or transaction records may be retained in restricted form even after account closure.
Subject to applicable law, users may request to:
Withdrawal of consent does not affect processing already lawfully undertaken. It may prevent HDSL from providing features or services that depend on the relevant information.
HDSL may refuse or restrict requests that are fraudulent, excessive, technically infeasible, contrary to another person's rights, inconsistent with legal obligations, or otherwise permitted to be refused under applicable law.
The Platform is intended for persons who are at least 18 years of age, unless HDSL expressly introduces a legally compliant service for minors.
HDSL does not knowingly permit minors to independently create transactional accounts or knowingly collect children's personal data without legally valid authorisation. If HDSL becomes aware that a minor's data was collected improperly, it may restrict the account and delete or otherwise process the information as required by law.
HDSL and its service providers may process or access information from locations outside the user's state or outside India, depending on the hosting, communications, cloud, analytics, support, or technology providers used.
Any such processing will be subject to applicable Indian legal requirements and reasonable contractual, organisational, and technical safeguards.
The Platform may integrate with or link to third-party websites, payment services, maps, communication tools, social platforms, AI services, or other systems.
Those third parties operate under their own terms and privacy policies. HDSL is not responsible for the independent privacy, security, availability, accuracy, or conduct of third-party services, except to the extent responsibility cannot lawfully be excluded.
Users should review the policies of third-party services before providing information to them.
Where HDSL becomes aware of a security incident involving personal data, it may investigate, contain, remediate, preserve evidence, coordinate with service providers, and notify affected users or authorities where legally required.
HDSL may delay or limit notification where permitted by law, required by an investigating authority, or reasonably necessary to protect security, prevent further harm, or preserve an investigation.
HDSL may amend this Privacy Policy from time to time to reflect changes in law, technology, services, business practices, risk controls, or regulatory requirements.
The revised policy will be published with an updated “Last Updated” date. Material changes may also be communicated through the Platform, email, SMS, push notification, or another reasonable method.
Continued use of the Platform following the effective date of a revised policy constitutes acknowledgement of the revised policy, except where fresh consent is required by law.
Questions, correction requests, consent withdrawals, deletion requests, and privacy complaints may be submitted to:
Hindustan Drone Services Private Limited
Privacy Contact: Legal Services, HDSL
Email: legal@hindustandrones.io
Registered Office: Level 1, Sky One (Wing A, Prestige SkyTech, Unit No.1011A, Financial District, Nanakramguda, Hyderabad, Telangana 500032
Customer Support: +91 91 5474 9191, support@hindustandrones.io
Users should provide sufficient information to identify their account and describe the request. HDSL may request reasonable verification before acting on a request.
